Returns Policy


I unable to accept returns due to the items being personalised and unique to you. All items are quality checked before they arrive to you but If you find that you have a fault with your bag/item please contact me within 7 days with a brief description of the fault and photo if possible via email 

Returns label will be emailed or posted to you to send back and I will endeavour to repair or replace once item has been shipped back.


If upon delivery you change your mind and wish to return you non personalised item I will be happy to offer a full refund once the item has posted back and received within 14 days. using the address-

Returns, Olivia & Gray, 2 Pickwick Avenue, Chelmsford, CM1 4UN